We're here to help with your flight search needs
Have questions about using RugCheck? Need help with a booking? Or perhaps you're interested in partnering with us? We'd love to hear from you!
Our support team responds to 90% of inquiries within 2 hours during business hours.
We offer support in both English and French, reflecting Canada's official languages.
Our customer service team is based entirely in Canada, not outsourced overseas.
We have a dedicated team for business travel inquiries and corporate accounts.
Every feedback message is reviewed by our product development team to improve our service.
951 Tiara Ports Suite 799
Lake Reuben, NB M4T-0E7
Canada
+1 (239) 244-8326
Monday-Friday: 9am - 8pm EST
Saturday: 10am - 5pm EST
info@rugcheck.ca
support@rugcheck.ca
partnerships@rugcheck.ca
Flight bookings are made directly with the airlines or travel agencies through our platform. To cancel or change a booking, you'll need to contact the airline or agency you booked with using the contact information provided in your confirmation email.
No, RugCheck is a flight aggregator and comparison tool. We help you find the best flight options across multiple airlines and travel agencies, but the actual booking is completed with the airline or agency you select.
You can report technical issues through our contact form by selecting "General Feedback" as the subject and describing the problem you're experiencing. Our technical team will investigate and respond promptly.
While we strive to show the most accurate and up-to-date prices, the final price is determined by the airline or travel agency you book with. Flight prices can change rapidly based on availability and other factors.