Last Updated: May 1, 2024
Important Note: RugCheck is a flight aggregator and search platform. We do not directly sell flight tickets or handle bookings. All bookings are made through our partner airlines and travel agencies. As such, the refund policies for flight bookings are determined by the airline or travel agency through which you complete your booking, not by RugCheck.
RugCheck provides a platform for searching and comparing flight options from various airlines and travel agencies. When you select a flight through our website, you are redirected to the respective airline or travel agency to complete your booking. Therefore:
Each airline and travel agency has its own refund and cancellation policies. These policies may vary significantly depending on:
We strongly recommend that you carefully review the refund and cancellation policies of the airline or travel agency before completing your booking.
If you need to cancel a flight and request a refund, you should contact the airline or travel agency directly through which you booked your flight. Typically, you will need to:
While policies vary by airline, here are some general guidelines about airline refund policies:
| Ticket Type | Typical Refund Policy |
|---|---|
| Fully Refundable Tickets | Usually offer a full refund, sometimes with a small administrative fee |
| Non-Refundable Tickets | Generally do not offer refunds, but may allow you to use the value (minus fees) toward a future flight |
| Flexible Tickets | Often allow changes or cancellations with reduced fees |
| Basic Economy Tickets | Typically have the most restrictive policies with limited or no refund options |
If your flight is cancelled by the airline, you are generally entitled to a refund, even if you purchased a non-refundable ticket. The specific policies and procedures for obtaining a refund in this situation will be determined by the airline.
Many airlines also offer refunds if there is a significant change to your flight schedule. The definition of "significant" varies by airline but often includes changes of more than a few hours.
In cases of extraordinary circumstances such as serious illness, death in the family, or natural disasters, some airlines may offer more flexible refund options. Documentation is typically required to support such claims.
We strongly recommend purchasing travel insurance when booking flights, especially for non-refundable tickets. Travel insurance can provide coverage for unexpected events that may require you to cancel your trip, such as:
Travel insurance policies have their own terms and conditions, so be sure to review them carefully before purchase.
While RugCheck does not process flight bookings, we may offer optional premium services on our platform, such as:
For any paid services provided directly by RugCheck, the following refund policy applies:
If you have questions about this refund policy or need assistance with understanding a third-party airline or travel agency's refund policy, you can contact our customer support team:
Please note that while we can provide general guidance, we cannot process or guarantee refunds for bookings made with airlines or travel agencies.
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this policy. We encourage you to review this Refund Policy periodically to stay informed about our refund practices.
If you have any questions or concerns about this Refund Policy, please contact us at:
RugCheck
951 Tiara Ports Suite 799
Lake Reuben, NB M4T-0E7
Canada
Email: info@rugcheck.ca
Phone: +1 (239) 244-8326